A digital platform that powers car service for everyone — from individuals to fleets
Development of a digital car service platform featuring a multi-regional mobile app for customers, with support for registration, subscription management, and order processing — for both private users (B2C) and corporate fleets (B2B). The solution also includes an internal operator system for managing incoming orders and coordinating service workflows.
Implementing a digital vehicle maintenance platform.
Including customer mobile, multi-regional, customer app with registration, subscription management, orders. Including B2C and B2B (corporate fleet). Automation of order processing and distribution within concierge team. Dashboard incident management and control, situation monitoring. Mobile concierge workstation with order fulfilment support. Processing of various scenarios (washing, maintenance, refuelling and so on). Organisation of storage of documentary and photo materials.
Telegam bot and channels for order monitoring and concierge work control.
Mobile app
A mobile application was developed that allows you to automatically monitor the condition of your vehicles (both fleet and personal). The auto-concierge system and service schedule functions make it possible to spend minimum time on car maintenance.
20+ scenarios. 1 effortless experience.
As part of the mobile app development, over 20 user scenarios were carefully crafted and tested, resulting in more than 50 designed screens. The app offers customers seamless access to essential services such as refuelling, repairs, tyre fitting, and car washing — all bookable in just a few taps.
By eliminating the need for in-person scheduling and travel, the app significantly boosted user satisfaction and drove a measurable increase in service visits. A holistic approach to UX design helped ensure strong customer engagement and long-term brand loyalty.
Distribution of service requests
To efficiently handle incoming requests, the platform distributes tasks among service providers based on their location, qualifications, and available equipment.
The process is supported with smart tips, checklists, and photo documentation at each step.
Dashboard for Incident Management and Live Monitoring
A real-time dashboard for 24/7 situation monitoring helps reduce user dissatisfaction and ensures full control — even in the most complex scenarios.
