Order management platform

Orchestrator system aimed at maximum optimization of business processes of Leroy Merlin customer service. Qualitative change of the order processing process and creation of the possibility of operational control and storage of information through system automation of all stages of interaction with the client.

Optimization of customer service business processes

Development and integration of disparate systems used to process e-commerce orders into a single aggregated platform that integrates the business processes of the online store, warehouses and delivery.

Step-by-step implementation

Stages of project development

Before developing the software part, we conducted an “immersive” study of the client's business processes: our specialists literally landed in various departments of the company and together with its employees went through all the logistics chains from receiving to issuing an order.

The implementation of the Order Management Panel was divided into stages. We started with the development of basic system algorithms for the customer service. At each subsequent stage, the Order Management Panel grew with new functionality, turning into a comprehensive solution that allows us to maximize the automation of customer service.

The Result

Reduction of order processing time by 5 times

As well as minimizing the human factor and providing the customer with tools for analytics, which allows you to be one step ahead of the competition and anticipate the desires of customers. Full automation of the order processing process in the online store:

Order Payment Verification;

Sending text messages;

Quick response to call center inquiries;

Ability to differentiate user rights if necessary;

Analysis and forecasting of utilization volumes;

Centralized accumulation of order information;

Generate operational reports to understand and adjust business processes.

The Advantages

Flexibility, scalability, speed and quality of order processing

Ability to modernize and add new functions and services without stopping the business process. Potential for integration with any communication systems between different departments within the company.

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